Return Policy
At Dogvoux, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
- Returns are accepted within 14 days of delivery.
- Items must be unused, clean, and returned in their original packaging.
- Products showing signs of use, damage, or alteration may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain pet-related products may not be eligible for return unless faulty or damaged.
Return Process
To request a return:
- Contact our support team with your order number and reason for return.
- Wait for return instructions before sending the item back.
- Securely package the item to prevent damage during transit.
Refunds
- Approved refunds will be issued to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Original shipping charges are generally non-refundable unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive an incorrect or damaged item, please contact us as soon as possible with clear photos and order details.
Contact
Dogvoux
Email: info@dogvoux.co.uk
Phone: +44 7896 177963