Frequently Asked Questions

What products does Dogvoux sell?

Dogvoux offers stylish and practical accessories for cats and dogs, including pet travel items, feeding accessories, collars, harnesses, toys, grooming products, and everyday essentials.

Where do you ship?

We currently deliver within the United Kingdom only.

How long does delivery take?

Most orders arrive within 2–5 business days after dispatch. Delivery times may vary during busy seasons or due to courier delays.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to assist with changes or cancellations. Please contact us as soon as possible.

What if my item arrives damaged?

If your item arrives damaged or incorrect, contact us with your order number and clear photos so we can help resolve the issue quickly.

Do you accept returns?

Yes. Eligible items may be returned within 14 days of delivery if they are unused and in original condition.

Are payments secure?

Yes. Payments are processed through secure payment providers to help protect your information.

How can I contact Dogvoux?

You can contact us using the details below:

Dogvoux
4 Guy St, Kipling Estate, London SE1 3RF, United Kingdom
Email: info@dogvoux.co.uk
Phone: +44 7896 177963